PYA Yacht Interior Administration & HR
Course 806
MPT is the most complete full service private maritime school in the country and has been training mariners since 1983. Our Fort Lauderdale based campuses host over 45,000 square feet of classrooms, deck and engineering training labs, the Ship's Store, and student service facilities.
Course Description
Departments Within Interior
Interior Administration: Importance of Rosters, Schedules, Checklists, and Inventory
Service, Housekeeping, and Laundry Guideline Notes
Leadership
Discuss Strengths and Weaknesses
Cross Training Teams
Value Of Training
Motivation/Identification
Work Ethic
Chief Steward(Ess) Responsibility & Style
Creating Team Work And Good Communication
Creating Trust
Encouraging & Discouraging Specific Traits
Team Building
Conflict Resolution
Work/Life Balance
Difference Between Supervision and Micro-Management
Creating Job Descriptions
Rules and Regulations
Crew Information
Integrating New Crew
Setting Quality Standards
Performance Evaluation
Vessel Duties & Training Crew for Your Vessel / Vessel Familiarization
About your instructor:Alene Keenan, certified PYA GUEST Yacht Interior Course Writer and Instructor is a former yacht stewardess, monthly columnist for The Triton Yachting newspaper and author of The Yacht Guru’s Bible: The Service Manual for Every Yacht. Through her years in service, onboard training and classroom education she has trained thousands of hospitality industry professionals worldwide. Affectionately known as the Yacht Stew Guru, she is a huge proponent of education and is dedicated to training and mentoring the next generations of service professionals. Her company, Yacht Stew Solutions was founded in 2007 and her monthly column, Stew Cues, has been running since 2008. MPT is proud to have Alene represent our school as the lead instructor for Interior Department Training.