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Courses

Silver Service Program: Service Arts Certification

This 10 day course is ideal for all Stewards/esses serving onboard large Private or Charter Yachts. This course can be taken before or after your STCW Basic Safety Training Course. MPT also recommends the Tender Operator Course if you will be operating the Tenders for guests or crew at any time.

This program is designed to ensure five star service at the operational level.

Chief Stewards/esses should take this course as a review before proceeding on to the Interior Yacht Management Program.

Subjects Include:

• Personal Dynamics Skills and the Language of Service
  
• Individual and Interpersonal Relationships


• Choosing Service
  
• Etiquette and Personal Graces
  
• Code of Ethics


• Life Balances


• Yacht Roles and definitions


• Image and Personal Presentation


• International Protocol


• Language and Speech


• The Relationship of Service


• Privacy and Professional Boundaries


• Entertaining, Wine and Service


• Entertaining and Protocol


• Setting up for Entertaining


• Styles, Formal and Informal Entertaining


• Formal Table Settings


• The Formal Dinner


• Table Linens


• Silver Polishing and Care


• Correspondence Etiquette


• Flower Arranging


• Liquor and Bar Set-up


• The History of Wine


• Components of Wine


• Food and Wine and Menus


• Coordinating with the Chef


• Technical Skills


• “Yachtkeeping” Techniques


• Cleaning, detail cleaning and products


• Bed Making


• Turndown Service


• Closet Organization


• Packing and Unpacking for Travel


• Fine Linens


• Sewing Skills, Emergency Repair


• Ironing, Steaming Skills


• Laundry Skills


• Leather and Shoe Polishing


• Designer Clothing


• Dry Cleaning


• Silver Polishing


• Conservation of Fine Art Pieces


• Antiques, Handling and Care


• Oriental Rugs and Care


• Environmental Awareness


• Allergies


• Security


• Concierge Services