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Courses

Interior Yacht Management Program Service Arts Certification

This 10 day course is ideal for the Chief Steward/ess serving onboard a large Private or Charter Yacht. This program is designed to ensure five star service at the management level.

Prerequisite:

As the service fundamentals covered in the Silver Service course will not be repeated in this management level program, it is recommended that you take The Silver Service Program before taking this program as an introduction to the operational level of service or as a review if you have had similar training before. If your experience and former training are current, you may enter at the management level.

Subject:

• How to Manage Yacht


• Service Expectations


• Vision and Service Goals


• Knowing the Guests Needs, Likes & Dislikes: (Charter or Private)


• Favorites and Preferences


• Knowing the Family Tree (private yacht)


• Establishing the Environment


• Physical Structure and the Service Flow


• Daily Graces


• Cleaning and Maintenance Task Sheets


• Service Standards


• Administrative


• Entertaining


• Yacht Layout


• Maintenance


• Security


• Interviewing Techniques


• Yacht Roles and definitions


• Service Etiquette


• Image and Personal Presentation


• International Protocol


• Language and Speech


• The Relationship of Service


• Privacy and Professional Boundaries


• Human Resources Development and Management


• Computer Technology


• Listening and Service Anticipation


• Hiring and Dismissing Techniques


• Background Investigations


• Immigration Issues


• Creating Team Synergy


• Time Management


• Managing Support Vendors


• Negotiations and Resource Relations


• Finances, Budget and Records


• Entertaining and Protocol


• Event Planning


• Setting up for Entertaining


• Seating Charts


• Correspondence Etiquette


• Flower Arranging


• Wine Cellar Management


• Coordinating with the Chef