Maritime Professional Training - Masters, Mates, & Engineers, Inc.
Classes Starting! [Click Here to Enroll]
Search MPT
Return to Homepage About Us Contact Us Housing
Maritime Professional Training in Fort Lauderdale, Florida

Home  
Professional Certificates & Licenses  
Boater's Ed Recreational Certificates  
STCW  
SMART Simulation  
Virtual School Tour  
Schedule & Course Descriptions  
MPT Ship's Store  
REGISTER  
Commercial Career FAQ's  
Yachting Career FAQ's  
About Us
MPT Location & Map
Financial Aid  
Housing  
Contact Us  
Useful Links
Career Opportunities
 

Would you like to receive the latest MPT updates?

Click here
to join our mailing list.


MPT Virtual Tour

Virtual Tour

Click here
to get a preview of the exciting training offered by MPT.

 
 
Print-Friendly Version

Current MPT Class ScheduleCourses

Interior Yacht Management Program Service Arts Certification

This 10 day course is ideal for the Chief Steward/ess serving onboard a large Private or Charter Yacht. This program is designed to ensure five star service at the management level.

Prerequisite:

As the service fundamentals covered in the Silver Service course will not be repeated in this management level program, it is recommended that you take The Silver Service Program before taking this program as an introduction to the operational level of service or as a review if you have had similar training before. If your experience and former training are current, you may enter at the management level.

Subject:

  • How to Manage Yacht

  • Service Expectations

  • Vision and Service Goals

  • Knowing the Guests Needs, Likes & Dislikes: (Charter or Private)

  • Favorites and Preferences

  • Knowing the Family Tree (private yacht)

  • Establishing the Environment

  • Physical Structure and the Service Flow

  • Daily Graces

  • Cleaning and Maintenance Task Sheets

  • Service Standards

  • Administrative

  • Entertaining

  • Yacht Layout

  • Maintenance

  • Security

  • Interviewing Techniques

  • Yacht Roles and definitions

  • Service Etiquette

  • Image and Personal Presentation

  • International Protocol

  • Language and Speech

  • The Relationship of Service

  • Privacy and Professional Boundaries

  • Human Resources Development and Management

  • Computer Technology

  • Listening and Service Anticipation

  • Hiring and Dismissing Techniques

  • Background Investigations

  • Immigration Issues

  • Creating Team Synergy

  • Time Management

  • Managing Support Vendors

  • Negotiations and Resource Relations

  • Finances, Budget and Records

  • Entertaining and Protocol

  • Event Planning

  • Setting up for Entertaining

  • Seating Charts

  • Correspondence Etiquette

  • Flower Arranging

  • Wine Cellar Management

  • Coordinating with the Chef
 

Return to Previous Page